Privacy Policy
Introduction
Effective Date: May 18, 2025
At Chaptra, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-native reading platform ("Chaptra"), accessible from any device.
Information We Collect
We collect information you provide directly to us when you:
- Create an account (email address, name, password)
- Upload documents to our platform
- Make annotations, highlights, or notes within documents
- Interact with our AI features (questions, context requests)
- Adjust your reading preferences and settings
- Contact our support team
We also automatically collect certain information when you use Chaptra:
- Device information (browser type, operating system, device type)
- Usage data (reading time, pace, patterns, features used)
- IP address and approximate location (country/region level only)
- Cookies and similar technologies for site functionality
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve Chaptra's functionality
- Process and store your uploaded documents
- Remember your reading progress and preferences
- Power our AI-assisted features (context panel, text analysis)
- Analyze usage patterns to enhance the reading experience
- Communicate with you about updates, features, and support
- Ensure the security and integrity of our platform
Document Privacy & Content
The documents you upload to Chaptra are private by default. We process document content only for the purposes of:
- Displaying the document in your personal library
- Applying reading enhancements (typography, spacing)
- Powering AI-based analysis and context
- Storing your reading progress, highlights, and notes
We do not read, review, or access your document content except in the following limited circumstances:
- To provide technical support at your explicit request
- To address security vulnerabilities or abuse
- To comply with legal obligations
Data Sharing and Third Parties
We do not sell your personal information. We may share information with:
- Service providers who help us deliver our services (storage, analytics, etc.)
- AI model providers (such as Gemini) to power our AI features
- Legal authorities when required by law
All service providers are contractually obligated to use your information only for the specific services they provide to us and in accordance with our privacy policies.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. This includes encryption of data in transit and at rest, secure access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your data:
- Access and download your personal information
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Object to certain processing of your data
- Withdraw consent for optional features
- Request a restriction of processing in certain circumstances
To exercise these rights, please contact us at [email protected]. We will respond to all requests within 30 days.
Cookie Policy
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings, though disabling certain cookies may limit functionality. We use essential cookies for authentication and security, functional cookies for remembering preferences, and analytics cookies to understand usage patterns.
Children's Privacy
Chaptra is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected data from a child under 16, please contact us immediately at [email protected], and we will take steps to delete such information.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date and, where appropriate, sending you a notification. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at [email protected] or through the Contact Us page on our website.